PRIVACY POLICY

Last updated: December 2024

1. INTRODUCTION

This Privacy Policy describes how Ticket PDF Download ("we", "our", or "the application"), a Zendesk application operated by Nusive, handles information when you use our service. We are committed to protecting your privacy and being transparent about our data practices.

2. INFORMATION WE DO NOT COLLECT

Our application is built with privacy by design:

• No personal data collection: We do not request, store, or process any personally identifiable information such as names, email addresses, phone numbers, or addresses.
• No tracking cookies: We do not implement tracking cookies, web analytics, or any behavioral data collection mechanisms.
• No server-side storage: All application functionality runs locally in your browser. We do not send or store any data on our servers.
• No user accounts: The application does not require registration or account creation.

3. HOW THE APPLICATION WORKS

Ticket PDF Download operates entirely within your web browser:

• All PDF processing and generation happens locally on your device
• No Zendesk ticket data or information leaves your browser
• You maintain complete control over all processed information
• We have no access to your tickets, documents, or any data you process

4. PROXY SERVICE USAGE

Our application uses a proxy service only when specific features are enabled:

• When used: The proxy is only activated when you enable the following optional features:
  • Include images
  • Include attachments
  • Embed PDF attachments
• Technical purpose only: To bypass Cross-Origin Resource Sharing (CORS) limitations imposed by web browsers when accessing external resources
• Secure communication: All proxy requests are made using HTTPS (HTTP over SSL) to ensure encrypted data transmission
• No data collection: The proxy acts as a technical intermediary and does not log, store, or process the content of requests
• Transparent function: The proxy simply relays requests without modifying or retaining any information
• User control: You can use the application without these features, avoiding any proxy usage entirely

5. LOCAL BROWSER STORAGE

The application may use your browser's local storage for:

• Saving user preferences and settings
• Maintaining application state between sessions
• Improving user experience

This information remains completely on your device and you can clear it at any time through your browser settings.

6. DATA SECURITY

While we do not collect data, we implement appropriate security measures to:

• Protect the integrity and functionality of our application
• Ensure secure communication channels
• Maintain the reliability of our services

7. THIRD-PARTY SERVICES

We do not integrate:

• Third-party analytics services
• Advertising networks
• Social media tracking
• Any other services that might collect user data

8. YOUR RIGHTS AND CONTROL

Since we do not collect personal data:

• There is no personal data to request, modify, or delete from our systems
• You maintain complete control over any information processed locally
• You can stop using the application at any time with no privacy consequences
• You can clear all local application data through your browser settings

9. INTERNATIONAL USERS

Since we do not collect or transfer any personal data, there are no cross-border data transfer concerns regardless of your location.

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy. Any significant changes will be communicated through the application. Continued use of the application after changes indicates acceptance of the updated policy.

11. CONTACT INFORMATION

If you have questions about this Privacy Policy or our privacy practices, please contact Nusive:

• Company: Nusive
• Application: Ticket PDF Download
• Email: support@nusive.com

PRIVACY POLICY

Last updated: December 2024

1. INTRODUCTION

This Privacy Policy describes how Ticket PDF Download ("we", "our", or "the application"), a Zendesk application operated by Nusive, handles information when you use our service. We are committed to protecting your privacy and being transparent about our data practices.

2. INFORMATION WE DO NOT COLLECT

Our application is built with privacy by design:

• No personal data collection: We do not request, store, or process any personally identifiable information such as names, email addresses, phone numbers, or addresses.
• No tracking cookies: We do not implement tracking cookies, web analytics, or any behavioral data collection mechanisms.
• No server-side storage: All application functionality runs locally in your browser. We do not send or store any data on our servers.
• No user accounts: The application does not require registration or account creation.

3. HOW THE APPLICATION WORKS

Ticket PDF Download operates entirely within your web browser:

• All PDF processing and generation happens locally on your device
• No Zendesk ticket data or information leaves your browser
• You maintain complete control over all processed information
• We have no access to your tickets, documents, or any data you process

4. PROXY SERVICE USAGE

Our application uses a proxy service only when specific features are enabled:

• When used: The proxy is only activated when you enable the following optional features:
  • Include images
  • Include attachments
  • Embed PDF attachments
• Technical purpose only: To bypass Cross-Origin Resource Sharing (CORS) limitations imposed by web browsers when accessing external resources
• Secure communication: All proxy requests are made using HTTPS (HTTP over SSL) to ensure encrypted data transmission
• No data collection: The proxy acts as a technical intermediary and does not log, store, or process the content of requests
• Transparent function: The proxy simply relays requests without modifying or retaining any information
• User control: You can use the application without these features, avoiding any proxy usage entirely

5. LOCAL BROWSER STORAGE

The application may use your browser's local storage for:

• Saving user preferences and settings
• Maintaining application state between sessions
• Improving user experience

This information remains completely on your device and you can clear it at any time through your browser settings.

6. DATA SECURITY

While we do not collect data, we implement appropriate security measures to:

• Protect the integrity and functionality of our application
• Ensure secure communication channels
• Maintain the reliability of our services

7. THIRD-PARTY SERVICES

We do not integrate:

• Third-party analytics services
• Advertising networks
• Social media tracking
• Any other services that might collect user data

8. YOUR RIGHTS AND CONTROL

Since we do not collect personal data:

• There is no personal data to request, modify, or delete from our systems
• You maintain complete control over any information processed locally
• You can stop using the application at any time with no privacy consequences
• You can clear all local application data through your browser settings

9. INTERNATIONAL USERS

Since we do not collect or transfer any personal data, there are no cross-border data transfer concerns regardless of your location.

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy. Any significant changes will be communicated through the application. Continued use of the application after changes indicates acceptance of the updated policy.

11. CONTACT INFORMATION

If you have questions about this Privacy Policy or our privacy practices, please contact Nusive:

• Company: Nusive
• Application: Ticket PDF Download
• Email: support@nusive.com